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Refund policy

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from

      • where you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and that the goods are delivered in a single consignment;

       

      • on which you or a third party designated by you, who is not the carrier, took or has taken possession of the last goods, if you have ordered several goods as part of a single order and they are delivered separately;

       

      • on which you or a third party designated by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods which are delivered in several partial shipments or pieces;

       

      • on which you or a third party designated by you, who is not the carrier, took or has taken possession of the first goods, if goods are delivered as part of an order for the regular delivery of goods over a specified period.

       

            UIn order to exercise your right of withdrawal, you must inform us (bitop Animal Health & Care GmbH, Carlo-Schmid-Allee 5, 44263 Dortmund, telephone number: 0231/9877440, fax number: 0231/9877440, e-mail address: animalcare@bitop.de) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.
            In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

             

            Consequences of withdrawal

            If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

            We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

            You must return or hand over the goods to us without delay and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

            You bear the direct costs of returning the goods.

            You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for checking their nature, properties and functioning.

            Reasons for exclusion or extinction

            The right of withdrawal does not apply to contracts

              • for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
             
              • for the delivery of goods that can spoil quickly or whose expiry date would expire quickly;

             

              • for the supply of alcoholic beverages, the price of which was agreed at the conclusion of the contract, but which can be supplied at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the Contractor has no control;

             

              • for the supply of newspapers, periodicals or magazines, excluding subscription contracts.

             

              The right of withdrawal expires prematurely for contracts

                • for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery; for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
               
                • for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

                        Sample withdrawal form

                        If you wish to cancel the contract, please fill in this form and send it back to: bitop Animal Health & Care GmbH; Carlo-Schmid-Allee 5; 44263 Dortmund; Fax: 0231/ 9877440; E-Mail: animalcare@bitop.de

                        I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods

                         

                        • Ordered on………………………(* ) / received on: ………………………..……..(*)

                         

                        • Address of the consumer(s) ………………………………………………………..

                         

                        • Anschrift des/der Verbraucher(s) ……………………………………………………..

                         

                        • Signature of the consumer(s) ………………………………………………….

                         

                        • Date: ……………………………….

                         

                        (*) Delete inapplicable information