Look forward to a surprise with every order!

Shipping policy

Shipping conditions

Ready to ship in 4 business days.

The articles must be available for delivery and the credit review must be positive.

Once your package has left our warehouse, you will receive a shipping confirmation via e-mail.

We will send your order by Deutsche Post (DHL) at the following conditions:

Germany

From a 70 EUR order value

Free of charge

Standard shipping costs (up to 1kg)

€ 4,05

Over 1kg

€ 4,60

International shipping

All international shipping costs are indicated for standard shipping (up to 1kg).

Zone 1

Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Monaco

€ 16,45

Zone 1 (NON-EU)

Liechtenstein, Switzerland

€ 17,90

Zone 2

Hungary, Italy, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Andorra, San Marino

€ 12,55

Zone 3 (EU)

Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania

€ 12,80

Zone 3 (NON-EU)

Albania, Bosnia and Herzegovina, Faeroe Islands, Greenland, Iceland, Montenegro, Norway, Serbia, Ukraine

€ 15,80

Zone 4

Algeria, Tunisia, Egypt, Russia, Syria, Turkey, Libyan Arab Jamahiriya, Morocco, Israel, Lebanon, Georgia

€ 29,35

Zone 5

Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, India, Indonesia, Iraq, Iran, Islamic Republic of, Japan, Jordan, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Lao People's Democratic Republic, Malaysia, Maldives, Mongolia, Myanmar, Yemen, Nepal, Korea, Oman, Pakistan, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, Uzbekistan, United Arab Emirates, Vietnam, Armenia, Papua New Guinea, Canada, Mexico, United States

€ 31,80

Zone 6

Equatorial Guinea, Ethiopia, Angola, Benin, Botswana, Burkina Faso, Burundi, Djibouti, Eritrea, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Republic of Cameroon, Kenya, Comoros, Congo, Democratic Republic of the Congo, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Zambia, Zimbabwe, Somalia, St. Petersburg, St. Petersburg, Zambia, Zimbabwe Helena, Sudan, South Africa, Southern Sudan, Tanzania, United Republic, Togo, Chad, Uganda, Central African Republic, British Indian Ocean Territory, Guadeloupe, Mayotte, Réunion, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bermuda, Cayman Islands, Cuba, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, St. Petersburg, Virgin Islands, United Kingdom Lucia, Saint Pierre and Miquelon, Saint Vincent, Trinidad and Tobago, Turks and Caicos Islands, Argentina, Bolivia, Caribbean Netherlands, Brazil, Chile, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Colombia, Netherlands Antilles, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Pitcairn, Solomon Islands, Samoa, Tonga, Tuvalu, Vanuatu, Wallis and Futuna

€ 37,10

 

We do not deliver to any countries that are not listed. For further information on packages heavier than 1kg, please contact us at animalcare@bitop.de .


Shipping conditions

  1. If we send your order by parcel, it will be shipped by DHL.

  2. We have calculated our indicated delivery times to the best of our knowledge and in consideration of the information provided to us by our service providers. If delivery times are not indicated, your order will be ready for delivery at the latest within 1-4 business days after the contract is concluded. For orders to be processed properly, our suppliers must send their own deliveries (promptly). Events for which we are not responsible (such as force majeure, strikes) may result in extended delivery times.

  3. If one of the items you have ordered is no longer available for delivery, then at our discretion we may deliver and invoice part of your order or reject your entire order. We will inform you promptly via e-mail of which version we select, and will reimburse any amounts paid for undeliverable goods promptly.

  4. We bear the risk of shipping (for instance damaged or destroyed goods) for all orders by consumers. For orders placed by companies, the risk of destruction or deterioration shall be transferred to the ordering party once we have handed over the goods to the commissioned transportation company. For consumers, risk shall be transferred when goods are handed over to the ordering party or a third recipient authorised by them (such as a neighbour). If the ordering party is in default of acceptance, then our liability will be restricted to intentional actions and gross negligence.